You can request a refund for any purchase on softkeybuy and it doesn’t matter what is the reason. It’s possible that you made the purchase by mistake; you wanted to have a one time experience on softkeybuy Mystery Key and now want to refund your purchase; you may haven’t read the product description correctly.
Issue a refund for any reason, if the request is made within twenty-four hours of purchase, and the title(s) on softkeybuy is still unused and not redeemed. There are more details below:
Where Refunds Apply
The softkeybuy refund offer, within twenty-four hours of purchase, applies to products that are purchased on softkeybuy. Here is an overview of how refunds work with other types of purchases.
Refunds on softkeybuyMystery Key
softkeybuy offers a one-time refund for games purchased on softkeybuy Mystery Key. The title(s) are refundable twenty-four hours of purchase if they are unused in softkeybuy inventory. To avoid any kind of abuse for our refund policy, we only offer the refund for softkeybuy Mystery Key 1 time for each consumer. Any refund request after the first purchase from softkeybuy Mystery Key will be denied.
Refunds on softkeybuy Hot Deals
Any Hot Deal product purchased on softkeybuy is refundable within twenty-four hours of purchase if they are unused in softkeybuy inventory.
Refund on Bundles
You can receive a full refund for any bundle purchased on softkeybuy, so long as none of the items in the bundle are used.
Purchases Made Outside of softkeybuy
softkeybuy cannot provide refunds for purchases made outside of softkeybuy. (for example, Redeem codes purchased from third parties).
Refunds on Gifts
We are unable to offer refunds for gifts after they have been redeemed by the recipient.
Abuse
Refunds are designed to remove the risk from purchasing titles on softkeybuy—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.
How to request a refund
You can request a refund by creating a ticket on softkeybuy Support Center => Refund Department
You will be issued a full refund of your purchase to your softkeybuy Wallet within forty-eight hours of approval.